Legal

Refund Policy

Understand our refund eligibility criteria, processes, and timelines. We strive to be fair and transparent in all transactions.

Last Updated: May 26, 2026
Creatio Sistem Nusantara

1 Introduction

This Refund Policy outlines the terms and conditions under which Creatio Sistem Nusantara ("we", "us", "our") processes refund requests for our digital products and services, including but not limited to browser extensions, web applications, SaaS subscriptions, and related premium features.

By purchasing or subscribing to any of our products and services, you acknowledge that you have read, understood, and agreed to the terms described in this Refund Policy. This policy works in conjunction with our Terms of Service.

2 Scope of This Policy

This Refund Policy applies to all purchases made through our official platforms and authorized payment processors, including:

  • Subscription Plans: Monthly or annual recurring subscriptions for premium features of our products such as browser extensions, SaaS tools, and web applications.
  • One-Time Purchases: Single-payment purchases for standalone digital products, lifetime licenses, or feature upgrades.
  • In-App Purchases: Any premium features, credits, or add-ons purchased within our products or extensions.
  • Enterprise & Custom Solutions: Tailored business solutions are subject to separate terms outlined in individual contracts or agreements.

3 Refund Eligibility

We may approve refund requests under the following circumstances:

  • Technical Issues: The product fails to function as described and our support team is unable to resolve the issue within a reasonable timeframe after you have contacted us.
  • Duplicate Charges: You were charged more than once for the same product or subscription period due to a billing error on our end.
  • Unauthorized Transactions: Your payment method was used without your consent. We may require additional verification or documentation to process such claims.
  • Service Unavailability: The product or service was significantly unavailable or non-functional for an extended period during your active subscription term, and the issue was attributable to us.
  • Misrepresentation: The product does not match the core features or functionality described on our official product page at the time of purchase.

All refund requests must be submitted within 14 days from the date of purchase or renewal. Requests submitted after this period will be reviewed on a case-by-case basis and may not be eligible for a refund.

4 Non-Refundable Conditions

Refund requests will generally not be approved under the following circumstances:

  • Change of Mind: You simply changed your mind or no longer need the product after the purchase was completed, provided the product functions as described.
  • Failure to Read Product Description: You did not review the product features, system requirements, or limitations before purchasing. It is the buyer's responsibility to verify compatibility.
  • Partial Usage: You have already utilized a significant portion of the subscription period or consumed a substantial amount of product credits/usage quota.
  • Third-Party Issues: Problems caused by your own device, operating system, browser version, internet connection, third-party software conflicts, or hardware incompatibility.
  • Policy Violations: Your account was suspended or terminated due to a violation of our Terms of Service, including but not limited to abuse, fraud, or unauthorized redistribution.
  • Free Trials & Promotional Offers: Products or features obtained through free trials, promotional campaigns, giveaways, or at no cost are not eligible for refunds.
  • Consumed Digital Credits: Any credits, tokens, or usage-based units that have already been consumed or applied to your account cannot be refunded.

We strongly recommend utilizing any available free trial or demo version before making a purchase to ensure the product meets your needs and expectations.

5 How to Request a Refund

To initiate a refund request, please follow these steps:

  • Step 1 — Contact Support: Send your refund request to support@creatiosistem.com or submit a ticket through our Support Center.
  • Step 2 — Provide Details: Include your full name, the email address associated with your account, the product name, the transaction/order ID or receipt, and the date of purchase.
  • Step 3 — Describe the Reason: Clearly explain the reason for your refund request. Attach relevant screenshots, error logs, or supporting documentation if applicable.
  • Step 4 — Await Review: Our team will review your request and respond within 3–5 business days. We may reach out for additional information or clarification during this period.
  • Step 5 — Resolution: If approved, your refund will be processed to the original payment method. Processing time may vary depending on your payment provider (typically 5–10 business days).

6 Refund Processing & Timelines

Once a refund request has been approved by our team:

  • Processing Time: Approved refunds will be initiated within 3–5 business days after the approval notification is sent to you.
  • Payment Method: Refunds are processed exclusively to the original payment method used during the transaction (credit card, debit card, Dodo Payments, or other supported method).
  • Bank Processing: Depending on your financial institution and payment provider, it may take an additional 5–10 business days for the refund to appear in your account.
  • Currency & Fees: Refunds are issued in the original transaction currency. Any currency conversion fees, bank intermediary charges, or transaction fees imposed by your payment provider are non-refundable and are not our responsibility.
  • Partial Refunds: In some cases, we may offer a partial refund based on the unused portion of your subscription or the extent of usage, at our sole discretion.

You will receive an email confirmation once your refund has been initiated. If you do not receive your refund within the expected timeframe, please contact your payment provider first, then reach out to us.

7 Subscription Cancellations

You may cancel your active subscription at any time through your product dashboard or account settings. Please note the following:

  • Immediate Access: Upon cancellation, you will retain access to premium features until the end of your current billing cycle. No further charges will be applied.
  • No Prorated Refunds: We do not provide prorated refunds for the remaining unused days within an active billing period after voluntary cancellation, unless otherwise required by applicable law.
  • Data Retention: Your data will be retained for a period of 30 days after the subscription ends, after which it may be permanently deleted in accordance with our Privacy Policy.
  • Reactivation: You may reactivate your subscription at any time. Depending on the product, your previous data and settings may or may not be available upon reactivation.

8 Third-Party Platform Purchases

For purchases made through third-party platforms (including but not limited to Google Chrome Web Store, Apple App Store, Google Play Store, or other authorized resellers), refund requests are subject to the policies and procedures of the respective platform.

  • We recommend contacting the platform's support team directly for refund assistance related to purchases made on their storefront.
  • If the platform directs you to the developer (us), please follow the standard refund process outlined in Section 5 of this policy.
  • We will cooperate with third-party platforms to facilitate legitimate refund requests to the extent permitted by our agreements with those platforms.

9 Fraud & Abuse Prevention

We reserve the right to decline refund requests if we detect patterns of abuse, fraud, or bad faith behavior. This includes but is not limited to:

  • Repeatedly purchasing and requesting refunds for the same product or different products.
  • Using the product extensively before requesting a refund (e.g., consuming all or most of the available features, credits, or usage).
  • Engaging in chargeback disputes without first contacting our support team to attempt resolution.
  • Providing false or misleading information in support of a refund request.
  • Sharing or redistributing the product to third parties before or after requesting a refund.

In such cases, we may suspend or permanently terminate your account and restrict future purchases across all of our products and services.

10 Changes to This Policy

We reserve the right to modify, update, or replace this Refund Policy at any time at our sole discretion. Any changes will be effective immediately upon posting the updated policy on this page. The "Last Updated" date at the top of this page will be revised accordingly.

We encourage you to review this page periodically for any changes. Your continued use of our products or services following the posting of changes constitutes your acknowledgment and acceptance of those changes.

For material changes that significantly affect your rights, we will make reasonable efforts to provide advance notice through email notifications or in-product announcements.

11 Contact Us

If you have any questions, concerns, or require clarification about this Refund Policy, please do not hesitate to reach out to us:

Our support team is committed to resolving your concerns promptly and will respond to all inquiries within 2x24 hours (business hours).